Our Service, Your Advantage

Storage – up to 9 Months Free

Well-planned is half done. For orders valued over €2,500, you have the option to choose from various service options. This way, you’ll receive your goods exactly when you need them. Plan your projects carefully, and we’ll support you every step of the way!

If your order value exceeds €2,500, you can select from “Standard Delivery Time,” “Delivery on a Specified Date,” or “Delivery on Demand (Storage)” in your shopping cart.

The following applies:

• “Standard Delivery Time” corresponds to the estimated delivery date based on the delivery times of the individual items.
• Under “Standard Delivery Time”, you can choose between standard shipping (parcel service or freight) and express delivery later in the payment process.
• “Delivery on a Specified Date”: Choose a desired date, and we will send your goods to you on that date. If you need the goods earlier, you can request them from your customer account.
• “Delivery on Demand (Storage)”: For this service, you need a customer account. Select the desired storage period, and you can call up the goods from your account at any time. If the goods are not called up, we will send them to you at the end of the period.
• The storage service is free for up to nine months. For each additional month, we charge €15 per pallet storage space.
• You can extend the storage period for up to one year.
• Larger quantities of flooring may require multiple pallets and storage spaces.
• The storage and specified delivery date services are not available for façades, clearance items, and certain terrace products.

Sample order

The following applies to sample orders:

• For many products, we can send you the samples within 48 hours. These are marked accordingly.
• If you have ordered samples from different manufacturers, you may receive individual shipments at different times.
• If you do not find a sample button on the product, unfortunately sample dispatch is not possible.

Expert advice until 6pm!