Our shipping costs are based on the size of the goods shipped, which is indicated on the product with a shipping class from XS to XL, and also depend on the delivery area. Shipping costs are all-inclusive and only the shipping costs of the most expensive shipping class are due once.
- XS: €4.95
- S: €19.95
- M: €49.95
- L: €79.95
- XL: €144.95
- XXL: €295
For delivery to German islands we charge a flat surcharge of €15.00 for shipping groups XS and S and €99.00 for shipping groups M, L, XL and XXL.
Austria | Belgium | Czech Republic | Denmark | France | Luxembourg | Netherlands | Poland
- XS: €14.95
- S: €34.95
- M: €79.95
- L: €94.95
- XL: €499.00
- XXL: €650
Switzerland
- XS: 4.95 €
- S: 19.95 €
- M: 49.95 €
- L: 79.95 €
- XL: 144.95 €
- XXL: 295 €
Unfortunately, we are unable to deliver orders directly to Switzerland. However, we would like to offer our customers from Switzerland the option to have the VAT refunded once the goods have been exported to Switzerland.
To request a VAT refund, please proceed as follows:
- 1. Export of the goods:
Have your invoice stamped by the customs authorities when crossing the border. - 2. Proof of Swiss VAT payment:
Also provide proof that the Swiss VAT (e.g. a customs authority document or receipt) has been paid. - 3. Submission of documents:
Send us the original stamped invoice along with proof of payment of the Swiss VAT by post. Please make sure to include your contact details (including your bank details for the refund).
Important notes:
- The VAT refund can only be processed if we receive the original stamped invoice and proof of payment of the Swiss VAT.
- Processing your request may take some time. We kindly ask for your understanding.
Our address for document submission:
Planeo Deutschland GmbH
Accounting Department
Max-Planck-Str. 116
32107 Bad Salzuflen
Germany
If you have any questions, our customer service team is happy to assist you!
Liechtenstein (without VAT)
- Sample: 15.00 €
- XS: 24.95 €
- S: 49.95 €
- M: 94.95 €
- L: 194.95 €
- XL: 499.00 €
- XXL: 650 €
For deliveries to our customers in the Principality of Liechtenstein, the statutory VAT of 19% applicable in Germany is not charged. Instead, the VAT applicable in Liechtenstein, which is 8%, applies to the purchase price.
All customs formalities are handled for you either by us or by the freight company authorised by us. The fees incurred for this service are already included in the shipping costs we have quoted.
If the manufacturer of the goods you ordered from us is based in the EU, no customs fees are incurred for your purchase when importing the goods into Liechtenstein. This is stipulated in an agreement with the EU.
Once you have placed your order, we will take care of the rest. You will receive the goods at your home or business premises. To ensure everything runs smoothly, you will receive all essential information from us by email.
Finland | Hungary | Ireland | Italy | Norway | Portugal | Romania | Spain | Sweden
- Pattern: €15.00
- XS: €49.95
- S: €94.95
- M: €194.95
- L: €254.95
- XL: €499,00
- XXL: €650
Receipt of goods
Goods are delivered free to the kerbside, or to the front door in the case of parcels. Make sure that someone is on site to accept the goods and carry them inside.
Shipping methods
1. Sample shipments and smaller parcels
Items that can be shipped as parcels (e.g. accessories, sample boards, etc.) will be sent to you by parcel service (DHL or DPD). When the goods leave our premises, you will receive an e-mail with the parcel tracking number and a delivery note. The sender keeps you informed about the current status of the shipment by e-mail.
2. Large parcels and deliveries by forwarding agent
Goods with a larger volume and higher weight, such as flooring, impact sound insulation or skirting boards are delivered to you by our shipping partner, the Dachser freight forwarding company. Dachser will notify you of the delivery details one day in advance. Freight forwarding deliveries are made free to the kerbside.
Contact will be made by telephone. If you are unable to attend on the scheduled date, an alternative date can be arranged. As our customer, you can contact our service hotline directly with questions about your delivery by freight forwarding: Tel. +49 5222 960 4810
3. Shipping of decking boards
All decking boards are shipped by a forwarding agency. Delivery is usually free to kerbside, including forklift unloading. The exact delivery date will be notified by the freight forwarder.
Please note:
- Access must be guaranteed for a 40t articulated lorry.
- In purely residential areas (villages and side streets) we require a turning capability of sufficient size (driveway with a minimum width of 6m and depth of at least 30m, or a turning ramp with a diameter of at least 25m).
- 2-3 people must be on site for problem-free unloading, in case unloading cannot be done with a forklift.
- Decking boards are delivered as long goods and the one-way pallet is not collected separately.
- Express delivery and requested delivery dates are generally not possible for decking boards.
4. You can also collect your goods from us yourself
Please contact us in advance by telephone so that we can coordinate the details: Tel +49 5222 960 4810
The product with the longest delivery time sets the pace.
The delivery time is stated in working days for the respective item in the online shop. If different products are combined in one order, the delivery time of the item with the longest delivery time applies in each case. In order to simplify the processing of your order and to protect our environment, we always send the products in your order together as one delivery.
In this way, we avoid the usually unnecessary expense of increased packaging. Should you prefer a different procedure, please carry out your orders separately in order to split the delivery according to your wishes.
Free shipping of sample boards
We can send you sample boards of our flooring – free of charge! It makes deciding so much easier. You will receive a piece of the original flooring of approximately A4 size. The delivery time is usually 1 to 3 working days.
